Businesses in New York City must provide receipts for purchases of $20 or more. Metro PCS's toll-free customer service number is 1-888-863-8768 or 611 from your phone. T-Mobile and Metro PCS NY do not advertise that they sell used phones online or in-store. E. OIG Filed Complaints with Consumer Protection Agencies On August 8, 2012, the OIG filed the complaints on behalf of Metro with the following agencies concerning the scam UST bills sent to Metro departments: • California Department of Consumer Affairs • … By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Call Customer Relations at 202-637-1328. The store was across from beecher high school in mt morris, MI 48458. Hi my name is Regina I lost alot of business that costed me dearly. I dont understand that. These people have wasted enough of my time with the run around. I'm looking into what can be done. Find your affordable Metro plan today! "At least several dozen have sold used phones to consumers as though they were new, charged consumers for … You can find contact details for Metro by T-Mobile above. Submit a paper comment form, which are available inside all Metrorail stations. It says pay immediately so services can proceed?? Mistake to step in this store. That's illegal over around the broader. Last Updated a minute ago: Metro by T-Mobile is a prepaid wireless service in the United States. [protected]. This woman needs to be fired. When I look at the receipt I see at the bottom that we were charged for the two phone covers. All I could do is pay sticker price for a new phone the night it happen because I had to have one the next day. Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. I plan to let whoever know of my horrible experience with this company. Your complaint will be processed in 24-72 hours. The Pass Sales Office inside the Customer Information Office opened on Tuesday, September 1. Enrolled you in a financing contract without your consent. My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so. Initial Metro by T-Mobile complaints should be directed to their team directly. I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. The company does encourage users to use their technical support system and help forums on their website. Check Current Status. Need to file or track an Asurion insurance or warranty claim? ? The receipt must include the name and address of the business, the amount of money paid for each item, the make and model of any electronic device that costs more than $100, and sales tax. Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. I don't have a debit or credit card so I have to go personally to the store???!!! Labels: corporate office information. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. For questions about the Online Grocery service, please visit our Help Center.. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. All rights reserved. ARE YOU FED UP WITH METRO PCS, like I AM!!! The mean person was the shorter brother. I changed my phone number with metro pcs. Use this comments board to leave complaints and reviews about Metro by T-Mobile. Alert – COVID-19 Shipping Impact: Due to precautions we’re taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. We start looking around and realized she never gave us a receipt. | REAL MetroPCS Reviews | Pros & Cons 2021 24 Dec 2020 Just called and metro pcs told me I need to wait another 72 hrs! I think there number is [protected]. Her customer ID is MIMI. Nothing is resolved, and patronizing "singing I'm sorry", doesn't help the matter at hand. Charged you illegal taxes, mystery fees, and/or fees for unwanted services (for example, GPS navigation fee, extra lines fee, hotspot capability fees). This was another 250? 21st Century bid on several licenses and sometimes submitted bids that ended with three-digit numerical codes. Very Disappointed and Angry We get our bag with the boxes for phones and we leave with our new phones. This Metro PCS phone number is ranked #2 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. Metro PCS is ripping me off $3 a month to pay my bill. I had to get an extension but of a bill mix up. I have been going their for years but will never return. Regina Stephens Since I've been with this provider, it has been nothing less than frustrating inconveniences. DCWP found at … Discover Metro® by T-Mobile (formerly MetroPCS®) and its world of no contracts, unlimited talk, text and data plans and fast 4G LTE speeds. The worst Customer Service in years. 4,616 complaints closed in last 12 months They tried in on a new phone nothing. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. On September 5, 2019, we announced a lawsuit against T-Mobile USA, Inc. (T-Mobile) for violating the NYC Consumer Protection Law. prepaid cell phone service some Metro PCS consumer complaints about MetroPcs. Trouble shooting for nothing. However, DCWP received a stream of complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones. I asked for a refund since I haven't had service and my plan is prepaid! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. I really believe I was given a deal and had it taken away from me. THIS HAS ME PISSED OFF RITE NOW!!! I just purchased a new phone from the above listed Metro PCS/ T Mobile dealer. Customer care several times over the years and their procedure is to ask for your security pin because they cant access your account without it so i called back again and spoke with a gentleman he ask if you calling from and called out my number instead of asking for my security pin i told him why you didn't ask for my security pin and i called again same result so basically so anybody call call metro and say a number to access your account they letting hackers and thieves access your information by not asking for the security pin. I am verys dissatisfied with the service/phone of MetroPCS. Please describe the incident in as much detail as possible. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Customer service is a waste of time. I luckily went up the street to the metro tmobile on 7106 N Saginaw Mt morris mi 48458 the gentleman had me and my son out in less than 20 min. I called again Feb 22nd they said your phone had been here for 3wks, I asked why was i not contacted and that I had called and was told it wasn't there? You can find contact details for Metro by T-Mobile above. I was given my credit. I was going to drop metro but how kind and professional the metro store was on at the 7106 address I will continue with metro service and felt very intimidated by the store in the Beecher community. The first phone I bought for 250$. They informed me they do not give refunds! CALL and COMPLAIN!! It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. My bill is due June 26, 2020?? Metro by T-Mobile was invited to provide an updated response and, to date, no new information has been provided. She just said okay it's no problem you were really patient. Complaints about phone number 714-499-9479 calls or messages. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. Why did yaw suspend my service for only $5 when my bill is paid in full??? When they know like I do metro took it back. "Abusive sales tactics are rampant at Metro stores," the complaint says. The data just spins and spins. Enrolled you in a financing contract without your consent. You cannot pay your bill over the phone or on line. Will not load anything most if the time... Metro PCS would not refund my money for purchase of a NEW phone from 5 days ago, at a corporate store. We were very appreciative and I thanked her about four times. Customer Service. The store lies on N Saginaw rd across from Cold water Rd. This have been a couple of months ago. I purchased a new Alcatel phone on 5/16/2020 from Metro PCS and it would not charge when I got home. I and the apple rep was trying to explain it was. We purchased two Stylo 5 phones for $179.99 a piece. The person in metro was explaining to make sure the phone was compatible to metro. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: We will review your complaint and get back to you. PCS uses wireless, digital technology to provide telephone and other communications services to consumers. Then I was told I need to wait 72 hrs and my service will be restored! My LG K20 phone was having some problems with the speaker. On September 9, 2018, Deandre Wings, along with co-defendants, robbed a Metro PCS store on DaBaliviere Avenue. I still don't have all my services restored. They... My husband and I were treated poorly by this worker named. I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. If you would like to speak with someone, please contact. Including their headquarters address, customer complaints and reviews., Metro PCS, phone number. Is MetroPCS Good? I have two lines with metro. To add a complaint, scam or a fraud report simply fill out the form below. All complaints will be entered and tracked in Metro's Customer Relationship Management database. This company does respond, but not as often as you'd expect them to. He was mean and very aggressive. It got stolen about 2 weeks after i bought it. 2. She said okay that's fine. Please direct any such notice to Asurion Legal Department, 648 Grassmere Park, Nashville, TN 37211 or contact by email at DMCAnotification@asurion.com. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The Pass Sales Office’s hours are: Monday through Friday from 8:30 AM to 1:00 PM, and 2:00 PM to 4:30 PM. … Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. On [protected] I went to pay bill for a relative. Initial Metro by T-Mobile complaints should be directed to their team directly. Metro PCS Scam Jan. 6, 2021 URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. My thing is why after I paid my bill yaw decided to suspend my services just because of a $5 upgrade that data cap??? Here's the contact information for "live" people at the corporate headquarters: 214-265-2550 -follow the prompts for corporate information and enter either extension: Todd Linguist: EXT. I went into the store on 09/15/19 with my husband. For Web support and questions about metro.ca or coupons, please dial So I went up to the store and I asked the young lady for a receipt(not same person). The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Metro PCS provides nationwide talk, text, and data depending on the … 888-8metro8 (888-863-8768) *611 from your Metro ® by T-Mobile phone 1 877 763-7374. Submit a Complaint - Metro PCS. Get Quick, Convenient answers to your questions. [protected]. I walked over to the covers and she comes over and she said you can have any of these and we picked out a couple colors. Maybe if I switch back to att they will . Defendant 21st Century Bidding Corp. ("21st Century") was among the successful bidders in the DEF auction. There's no telling how many people she's done this to. Cable Complaint for phone service complaints, including Verizon FiOS Cell Phone Purchase Complaint for sale or contract complaints Electronics Store Complaint for deceptive business practices by stores that sell cell phones, including T-Mobile, MetroPCS, Metro by T-Mobile. You HAVE to pay your Metro PCS bill at a store and they charge $3 to do that. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Metro by T-Mobile Customer Service. 2 reviews of Metro PCS "I ordered a phone in December 2018 it was going to take a month to a month and a half for it to come in. © 2004-2021 ComplaintsBoard.com. The apple store customer service rep was on the phone trying to assist. Rachel Johnson I made a google review. Horrible management, horrible service. Ive also had to file a complaint with the fcc regarding issues with my service and when metropcs wouldn't do anything I switched to AT&T 2020-10-18 18:24:56 Show more I have tried to work with this company and zero. Not bad, but could've been way better. Metro PCS Authorized Retailer Montel Cargil While visiting family on vacation my phone was stolen. The same day I received the extension. Metro PCS Outage Is Metro PCS having an outage right now? I called back Jan 28th was told that it still wasnt in stock. I plan to part ways with MetroPCS after this billing period. I said thank you how nice. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 We are paying $100 a month unlimited. I took my phone into the MetroPCS... My phone went black and wouldn't turn on. , 2020??!!!!!!!!!!!!!. They cant do it County 1900 Main St. Houston, Texas 77002 713-635-4000 ’... Prepaid wireless service in the United States AM verys dissatisfied with the boxes for and! Forums on their website PISSED OFF RITE now!!!!!!!!!!. Fee for the two phone covers help the matter at hand we always get them somewhere.... Pay immediately so services can proceed??!!!!!!!!!!... Treated poorly by this worker named provide an updated response and, to date, no new has! Have wasted enough of my horrible experience with this company and zero about Metro by T-Mobile that the was. 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On 12/18/17 ( Owner DC # 71AT101Q ) to inquire if he could assist me replacing. To get my phone went black and would n't turn on, which are available inside Metrorail!